How to connect to your web site using FTP

- with a web browser:

Internet Explorer has ftp support. The Firefox plugin named FireFTP is excellent.
In order to connect by FTP with your browser, you should just use the following address:

ftp://YourFtpUser:YourFtpUserPassword@ftp.yourdomain.tld

Customers who need to use FTP from a web browser should avoid the @-sign in their FTP password.

- with an FTP Client:

There are many FTP clients for all Operating Systems. Please use ftp.yourdomain.tld as the site URL. Unix customers will find their web sites in the /htdocs folder.

- Issues:

1. Old-style FTP (active mode) asks our server to connect back to your computer. This is unsafe and is usually blocked by ISPs or Firewalls. Start with PASSIVE mode (your computer initiates all connections). Only try ACTIVE mode if you have problems.


2. Microsoft basically gave up on FTP a long time ago, so the FTP server on Windows is very insecure. As a result, we only run FTP on our Unix servers. Customers hosted on Windows gain FTP access by using the Unix server which accesses their web roots via a network-mounted file system. This works, but when Windows-people delete a file, they will get a bogus error message that can be safely ignored.